5 Simple Techniques For etech
5 Simple Techniques For etech
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must have knowledge of corporation insurance policies and strategies as outlined in the worker handbook; Multi-line telephone technique and the way to properly route phone calls and/or just take messages; standard Laptop or computer skills together with keyboarding; Computer system packages like Excel, phrase, and Outlook; Emergency and authorized procedures.
Be open up and conscious of regular coaching, consider an Energetic part in overall performance planning and aim setting.
OUR MISSION Etech is usually a servant chief Firm providing remarkable consumer ordeals and impressive solutions which empower our consumers to create stronger brand names, fortify client relationships, and achieve market place share.
do the job ought to be an opportunity to find out. we would like workers that desire to better on their own and proactively perform to take action.
Managing a remote or hybrid workforce could be tough, but with the right methods, it may be successful! In this particular episode of speedy Dose of CX, Etech’s COO, Kaylene Eckels, shares actionable strategies regarding how to properly direct hybrid or remote groups—from setting obvious plans to fostering potent conversation.
3. software program advancement Oversight: Collaborate with software package progress teams to make sure the prosperous shipping and delivery of large-good quality software package alternatives.
need to be capable of Prioritize tasks and tackle numerous responsibilities at one particular time; Effectively communicate working with appropriate grammar and syntax (English); deal with irate customers with patience, professionalism and courtesy; take care of emergency cases promptly and with discretion; Make overhead announcements with Experienced tone and language; show a specialist picture and demeanor continually; move competencies assessments which includes normal qualifications screening.
A professional demeanor with the ability to acquire ownership of each chat, call or electronic mail and come across a solution For each and every consumer.
Empathize and use tender abilities when clients are going through trouble While using the made available expert services and deal with locating the ideal Answer.
Ability to use logic and rationale to determine the strengths and weaknesses of alternative methods
Etech has unfold to a few nations, with 7 U.S spots, one particular nearshore, and two offshore. With about a hundred and sixty million voice interactions, forty million chat & email interactions, and fifty four million excellent monitoring evaluations each year, Etech has the flexibility and scalability to partner with companies of all measurements.
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considering the fact that joining E Tech Group, their function carries on with an extra get to extending nationwide across 15 places, offering access to over 430 professionals with proficiencies across various verticals and industries.
The ability to multi-undertaking answering many chats/phone calls and navigating easily in between each mediums.
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